FAQ

Our portable soundproof room reduces noise from the inside of the unit by 28 decibels on the NIC scale.

What does that mean for those of us who aren't acoustical engineers? Simply put, our soundproof Phone Booths are designed to create an ideal environment for phone and video calls while protecting the privacy of the user. Users inside the soundproof Phone Booth will hear muffled sounds from the outside, and this is because we’ve found that ambient noise provides the best experience for the user. Coworkers outside the booth will not be able to hear the conversation taking place inside.

Absolutely! Whether you’re jumping on a quick call or on an hour-long video conference, it’s important to us that you feel cool, calm, and collected in our phone booth. We've developed a ventilation system that constantly circulates fresh air within our phone booth when it’s turned on. Each booth comes equipped with two ultra-quiet fans located in the roof and discreet airflow inlets in the floor. In order to optimize airflow, we recommend adjusting the feet of the booth so that the unit is raised about one and a half inches off the ground.

Our office Phone Booth has a built-in table to make sure you have everything you need to be productive during your work session. The soundproof phone booth does not include the stool that is featured in the photos. Any standard bar height stool, about 30 inches in height, will work beautifully. If you like the one you see featured on our site, you can find it for purchase here. For further information on products and furniture that are compatible with our office Phone Booth, please reach out to our customer service team by phone at (646) 791-3726 or via email at support@room.com.

Yes, you can move our soundproof phone booth around the office. Our product is designed to be portable and flexible to meet the changing needs of the modern workplace. Depending on the type of move you’re planning, we recommend several different solutions.

If you plan on moving the soundproof phone booth around the same floor in your office and have a hard surface such as wood or concrete, we recommend applying floor casters when you assemble the booth. These casters can be easily applied underneath the feet of our phone booth, which makes it very easy to slide the booth across the floor. If you’ve already assembled the booth and are looking to move the booth just a little, use furniture pads to gently move the booth across the floor. This will prevent you from scratching the floor.

If you’re moving between floors or buildings, we recommend disassembly. Disassembly takes around 20 minutes and involves following the same steps as our assembly manual. Once disassembled, we recommend using moving blankets or putting the unit back in its original packaging to protect the pieces during the move.

We invite you to enjoy a risk-free trial and try our soundproof Phone Booth for 100 days on us. Here's how it works: If you decide within the first 100 days of receiving your Phone Booth that it's not the right fit for you, all you have to do is let us know. We'll process the refund and take care of disassembly and return shipping as well. Please note that the 100 day risk-free trial applies only to your first product, and does not apply to deliveries to Asia Pacific. That said, every booth comes with a 2-year warranty, and we're dedicated to making sure that your booth stays in excellent shape throughout use. Unfortunately, we do not offer the 100-Day Risk Free Trial for our larger products, including our Meeting Room, Open Meeting Room, and Focus Room.

If you have additional questions surrounding our Risk Free Trial, please refer to our Terms & Conditions

Our Meeting Room reduces noise by 27 decibels.

What does that mean for those of us who aren’t acoustical engineers? Simply put, our meeting rooms are designed to create an ideal environment for phone and video calls, as well as private one-on-ones and larger group discussions while protecting the privacy of the users. Users inside the Meeting Room will hear muffled sounds from the outside, and this is because we’ve found that ambient noise provides the best experience for the user. Coworkers outside the room will not be able to hear the conversation taking place inside.

Absolutely! Whether you’re having a quick connect or on an hour-long video conference, it’s important to us that you feel cool, calm, and collected in our meeting rooms. Each room comes equipped with ultra-quiet fans located in the roof and discreet air inlets behind the sofas to keep the air inside fresh at all times.

Of course, that’s the beauty of modular construction! But, we do recommend using our professional disassembly staff for meeting room moves, be it within an existing space or to a new one. Please contact us at support@room.com for a quote.

Absolutely! Should you wish to convert your Open Meeting Room into a Meeting Room, there will be a one-time charge for the product upgrade inclusive of labor, shipping, and disposal. Please reach out to support@room.com for pricing and other details.

At this time, our HEPA filtration add-on is only available for our single-occupancy Focus Room.

Our Focus Room reduces noise by 27 decibels.

What does that mean for those of us who aren’t acoustical engineers? Simply put, our Focus Room is designed to create an ideal environment for focused work, as well as private phone calls and video calls while protecting the privacy of the users. Users inside the Focus Room will hear muffled sounds from the outside, and this is because we’ve found that ambient noise provides the best experience for the user. Coworkers outside the room will not be able to hear the conversation taking place inside.

The HEPA filters we’ve placed in our ventilation system provide filtration efficiency of 99.97% at 0.3 microns, trapping allergens, dust and other particulates that can enter your room. The HEPA filters are available as an add-in for our Focus Room, and are integrated into our three-fan ventilation system.

We cannot confirm that the HEPA filters available as an add-on in our Focus Room ventilation system completely protect against Covid-19, especially considering that team members may be entering/exiting the room at any given time, opening up the room to external particles.

What we can positively claim is that all HEPA filters work to capture variously sized particles via multiple filtering layers, which draw fresh air in and keep unhealthy particles out.

Of course, that’s the beauty of modular construction! But, we do recommend using our professional disassembly staff for Focus Room moves, be it within an existing space or to a new one. Please contact us at support@room.com for a quote.

The ROOM Phone Booth is comprised of:

- Polyethylene terephthalate (PET): The primary component of all three of our Phone Booth walls, dense PET absorbs internal echoes and enhances speech intelligibility. Each of our soundproof office Phone Booths use PET made out of 1,000+ recycled plastic bottles, and to date, we’ve repurposed millions of bottles.

- Medium-density fibreboard (MDF): This is the exterior component of our Phone Booth walls which blocks sound from traveling out of the Booth. Ensuring that what you say inside the Booth, stays inside the Booth. It’s lightweight and durable to provide sufficient structure for the Booth. All of our MDF is CARB Phase II compliant.

- Acoustic Felt: Made out of 100% natural breathable wool and no dye added, the acoustic felt provides natural sound insulation and enhances the overall aesthetics of the Phone Booth.

- Magnetic Door: We intentionally use a lightweight door to facilitate cost effective shipping. Industrial strength magnets on the door also create a strong seal that minimizes sound leakage. Aluminum frame and metal face plate enhance the Booth’s overall soundproofing capability.

- Industrial Carpet: Made of 100% nylon for higher resistance to wear and tear, the carpet is easy to clean with a handheld vacuum.

The ROOM Meeting Room is comprised of:

- Polyethylene terephthalate (PET): The primary component of all three of our soundproof Meeting Room walls, dense PET absorbs internal echoes and enhances speech intelligibility. Each of our Rooms use PET made out of over 1,000 recycled plastic bottles, and to date, we’ve repurposed millions of plastic bottles.

- Plywood: This is the interior component of our walls, which blocks sound from traveling out of the Room, ensuring that what you say inside the Room stays inside the Room. It’s lightweight and durable to provide sufficient structure for the Room. All of our Plywood is CARB Phase II compliant.

- Sheet Metal: This is the exterior component of our walls that fortifies the soundproofing of plywood material. It also provides a high-quality matte finish that stands out among similar office pod products, while seamlessly blending into any office environment.

- Aluminum Extrusion: Our structure is sustained by aluminum extrusions. Aluminum is highly customizable and lightweight, yet rigid and strong, ensuring that the unit can withstand the test of time. It also allows for a refined color expression through a powder coat application.

- Acoustic Felt: Made out of a breathable blend of wool and nylon, the acoustic fabric allows sound absorption and enhances the overall aesthetics of the Room.

- Industrial Carpet: Made of 100% nylon for higher resistance to wear and tear, the carpet is easy to clean with a handheld vacuum.

The ROOM Focus Room is comprised of:

- Polyethylene terephthalate (PET): The primary component of all three of our soundproof Focus Room walls, dense PET absorbs internal echoes and enhances speech intelligibility. Each of our rooms use PET made out of over 1,000 recycled plastic bottles, and to date, we’ve repurposed millions of plastic bottles.

- Plywood: This is the interior component of our walls, which blocks sound from traveling out of the Room, ensuring that what you say inside the Room stays inside the Room. It’s lightweight and durable to provide sufficient structure for the Room. All of our Plywood is CARB Phase II compliant.

- Sheet Metal This is the exterior component of our walls that fortifies the soundproofing of plywood material. It also provides a high-quality matte finish that stands out among similar pod products, while seamlessly blending into any office environment.

- Aluminum Extrusion: Our structure is sustained by aluminum extrusions. Aluminum is highly customizable and lightweight, yet rigid and strong, ensuring that the unit can withstand the test of time. It also allows for a refined color expression through a powder coat application.

- Acoustic Felt: Made out of a breathable blend of wool and nylon, the acoustic fabric allows sound absorption and enhances the overall aesthetics of the booth.

- Industrial Carpet: Made of 100% nylon for higher resistance to wear and tear, the carpet is easy to clean with a handheld vacuum.

ETL Listed: ETL is the approval mark of Intertek, which is part of a group called Nationally Recognized Testing Laboratory (NRTL) that tests to the UL Standards. Our Phone Booth, Meeting Room and Focus Room are all ETL marked and listed to UL Standard 1286.

Conforms to UL STD 1286: UL 1286 is the standard for office furnishings. It’s often used for cubicles and panel systems, as well as certain table and storage products with electrical components. UL 1286 is most representative of our products because our Booths and Rooms have an internal wiring and wall structure that most closely resembles a cubicle or panel system in an office space.

GREENGUARD Certified: ROOM’s Phone Booth was the first in the industry to be GREENGUARD Certified. A part of UL, GREENGUARD Certification ensures that a product has met rigorous and comprehensive standards for low emissions of volatile organic compounds (VOCs) into the air, contributing to a healthier indoor environment. GREENGUARD Certification criteria have been the basis for the LEED credit for low emitting furniture since 2002. Office furniture products, such as our own, that are GREENGUARD Certified are compliant with the BIFMA X7.1 standard and BIFMA e3 credit 7.6.1.

FSC® Certified: The Forest Stewardship Council® (FSC) is an international, non-governmental organization dedicated to promoting responsible management of the world’s forests. FSC-certified companies are audited to the Chain of Custody Standard (FSC-STD-40-004). The ROOM Phone Booth is FSC® Certified in Europe (FSC-C185347), assuring that our product supports responsible forest management.

CSA 22.2 #203 Certified: Canadian Standards Association (CSA) is a group that sets safety standards in Canada. ROOM’s ETL listing is certified to CSA 22.2 #203, the category for modular electrical systems for office furniture.

BIFMA Certified: Business and Institutional Furniture Manufacturer’s Association (BIFMA) is the leader in developing furniture safety, durability, and sustainability standards. UL standards for furniture dictate that products adhere to certain BIFMA guidelines. All ROOM products meet all of the BIFMA requirements set by UL 1286.

ASTM E84 Tested: ASTM E84 is the standard testing method for Surface Burning Characteristics of Building Materials. It’s the fire test dictated by UL 1286. Test results for ROOM meet the requirements set by UL STD 1286. ROOM’s ETL listing indicates that our Phone Booth, Meeting Room, Focus Room and Open Meeting Room meet UL 1286 standards for flammability.

TSCA VI Compliant: TSCA VI is the formaldehyde emissions standards for composite wood products. EPA TSCA VI is the federally adopted standard based on CARB, which was developed in the State of California. All of ROOM’s MDF is compliant to TSCA VI because it’s CARB compliant.

ETL Listed: ETL is the approval mark of Intertek, which is part of a group called Nationally Recognized Testing Laboratory (NRTL) that tests to the UL Standards. Our Phone Booth, Meeting Room and Focus Room are all ETL marked and listed to UL Standard 1286.

Conforms to UL STD 1286: UL 1286 is the standard for office furnishings. It’s often used for cubicles and panel systems, as well as certain table and storage products with electrical components. UL 1286 is most representative of our products because our Booths and Rooms have an internal wiring and wall structure that most closely resembles a cubicle or panel system in an office space.

CSA 22.2 #203 Certified: Canadian Standards Association (CSA) is a group that sets safety standards in Canada. ROOM’s ETL listing is certified to CSA 22.2 #203, the category for modular electrical systems for office furniture.

BIFMA Certified: Business and Institutional Furniture Manufacturer’s Association (BIFMA) is the leader in developing furniture safety, durability, and sustainability standards. UL standards for furniture dictate that products adhere to certain BIFMA guidelines. All ROOM products meet all of the BIFMA requirements set by UL 1286.

ASTM E84 Tested: ASTM E84 is the standard testing method for Surface Burning Characteristics of Building Materials. It’s the fire test dictated by UL 1286. Test results for ROOM meet the requirements set by UL STD 1286. ROOM’s ETL listing indicates that our Phone Booth, Meeting Room, Focus Room and Open Meeting Room meet UL 1286 standards for flammability.

TSCA VI Compliant: TSCA VI is the formaldehyde emissions standards for composite wood products. EPA TSCA VI is the federally adopted standard based on CARB, which was developed in the State of California. All of ROOM’s MDF is compliant to TSCA VI because it’s CARB compliant.

CAL TB117-13 Conforming: CAL TB117-13 is the standard to test ignition resistance for upholstered furniture. The sofa in our Meeting Room has been tested to and conforms with CAL TB117-13.

ETL Listed: ETL is the approval mark of Intertek, which is part of a group called Nationally Recognized Testing Laboratory (NRTL) that tests to the UL Standards. Our Phone Booth, Meeting Room and Focus Room are all ETL marked and listed to UL Standard 1286.

Conforms to UL STD 1286: UL 1286 is the standard for office furnishings. It’s often used for cubicles and panel systems, as well as certain table and storage products with electrical components. UL 1286 is most representative of our products because our Booths and Rooms have an internal wiring and wall structure that most closely resembles a cubicle or panel system in an office space.

CSA 22.2 #203 Certified: Canadian Standards Association (CSA) is a group that sets safety standards in Canada. ROOM’s ETL listing is certified to CSA 22.2 #203, the category for modular electrical systems for office furniture.

BIFMA Certified: Business and Institutional Furniture Manufacturer’s Association (BIFMA) is the leader in developing furniture safety, durability, and sustainability standards. UL standards for furniture dictate that products adhere to certain BIFMA guidelines. All ROOM products meet all of the BIFMA requirements set by UL 1286.

ASTM E84 Tested: ASTM E84 is the standard testing method for Surface Burning Characteristics of Building Materials. It’s the fire test dictated by UL 1286. Test results for ROOM meet the requirements set by UL STD 1286. ROOM’s ETL listing indicates that our Phone Booth, Meeting Room, Focus Room and Open Meeting Room meet UL 1286 standards for flammability.

TSCA VI Compliant: TSCA VI is the formaldehyde emissions standards for composite wood products. EPA TSCA VI is the federally adopted standard based on CARB, which was developed in the State of California. All of ROOM’s MDF is compliant to TSCA VI because it’s CARB compliant.

Each ROOM soundproof Phone Booth is packaged in six heavy-duty cardboard boxes. Box 1 contains the floor, handle, table and hardware kit. Box 2 contains the left wall. Box 3 contains the right wall. Box 4 contains the back wall and power cord, box 5 contains the roof and Box 6 contains the door. The dimensions of each box are as follows:

Box 1 (~70 lb) H45” x 43.375” x 8.0625” H 114cm x L 110.17cm x W 20.47cm

Box 2 (117 lb) H90.25” x 45.4375” x 4.0625 H 229.23 x L 115.41 x W 10.31cm

Box 3 (83 lb) H90.25” x 45.4375” x 4.0625 H 229.23 x L 115.41 x W 10.31cm

Box 4 (~100 lb) H90.25” x 45.4375” x 4.0625 H 229.23 x L 115.41 x W 10.31cm

Box 5 (~70 lb) H45” x 43.375” x 8.0625” H 114cm x L 110.17cm x W 20.47cm

Box 6 (~85lb) H90.25” x 45.4375” x 4.0625 H 229.23 x L 115.41 x W 10.31cm

Boxes 1,2,3 & 5 will come in an overpack which might or might not get broken down before it gets to the customer floor. The overall dimensions are the following: 91" x 46" x 22"

For more information regarding the shipping and delivery of our soundproof Phone Booths, please feel free to reach out at support@room.com.

Many office buildings require Certificates of Insurance (COIs) for all freight deliveries. ROOM’s delivery and assembly partners are able to provide a COI for your soundproof phone booth when needed. Once you have placed an order, we'll be in touch to gather any delivery instructions and COI requirements you might have. We’ll then make sure our partner’s COI is approved by your building before we make the delivery. If you have questions about the COI process or need to update your COI requirements, please give us a call at (646) 791-3726 or email us at support@room.com. If you're not sure whether your building will require a COI, we recommend that you reach out to your property manager.

We’re sorry we missed you! Don’t worry, we’d be happy to try again. We do charge a no-show fee if no one is on-site to receive your order at the intended date and time. This no-show fee also applies to situations where the building is not ready to receive your ROOM delivery on the previously agreed upon location, date, and time.

You can learn more about no-show charges in our Terms & Conditions. If you have any questions, feel free to send us a note at support@room.com.

We provide detailed assembly instructions, so you can assemble the Phone Booth on your own in less than an hour. All you need are a hex key, a Phillips-head screwdriver, and a friend. If you decide to assemble the soundproof phone booth on your own, please reference our assembly manual here, where you’ll also find a components list and helpful care instructions. For safety purposes, never assemble our soundproof phone booth without a partner. If you’d rather have us assemble the booth for you, please select the ‘Include Assembly’ option at checkout. You can also add assembly after placing your order. Just give us a call at (646) 791-3726 or email us at support@room.com.

We’re here to make your life easier. Once you unbox your Phone Booth, the assembly time will typically be under an hour. You’ll find the assembly process to be intuitive, but you’ll have the assembly manual here to refer to when you need it. The only tools required for assembly are a hex key and a Phillips-head screwdriver. Assembly works best with two people, one person to hold the parts in place and another to screw in the pieces.

For our larger meeting rooms, assembly will take about three hours for a skilled team of four. We'd highly recommend leaving assembly up to the professionals for this one. Our expert technicians will assemble your ROOMs upon delivery and remove all packaging and debris when they're done. Note that professional assembly is not included in the unit price.

If you have any questions during or after assembly, you can contact us at support@room.com. We’d be happy to help troubleshoot or answer any questions that you may have.

Due to the size and weight of our Meeting Rooms and Focus Room, we recomend leaving assembly up to the professionals.

Assembly will take about three hours for a skilled team of four. Our expert technicians will assemble your ROOMs upon delivery and remove all packaging and debris when they're done. Note that professional assembly is not included in the unit price.

If you have any questions during or after assembly, you can contact us at support@room.com. We’d be happy to help troubleshoot or answer any questions that you may have.

Unfortunately, we do not accept returns or process refunds for our Meeting Room, Open Meeting Room or Focus Room, after the unit is delivered and assembled.

If you decide to return your Phone Booth as part of ROOM’s 100-day risk-free trial, we will cover the cost of return shipping, as well as disassembly of your booth. Please note that the 100 day risk-free trial applies only to your first order of Phone Booths. Find our more information about ROOM's 100-day risk-free trial.

You can learn more about our return policy in our Terms & Conditions.

All sales except your first Phone Booth, which is eligible for our 100-day risk-free trial promotion, are final, and are not eligible for return or refund after the order is confirmed. Phone Booths that are purchased through ROOM financing are not eligible for the risk-free trial promotion and as such, are not eligible for return or refunds. Learn more about our 100-day risk free trial.

If you have any questions about our cancellation policy, you can contact us at support@room.com. You can learn more about our cancellation policy in our Terms & Conditions.

We offer a 2-year warranty on every Phone Booth or Room you purchase. You can find more details on our warranty page here. In short, we cover the full cost of repairs or replacements needed due to manufacturing defects. The warranty on our Booths and Rooms is valid from the date of purchase, and it does not apply to products that have been stored, used, or assembled incorrectly.

If you’re experiencing any issues with your ROOM or have additional questions about our warranty, please reach out to us at support@room.com or give us a call at (646) 791-3726.

We offer a 2-year warranty on every unit, and we cover the full cost of Booth and Room repairs or replacements needed due to manufacturing defects. As a company, providing the best customer experience is at the heart of what we do. Our products are built to last, but if you need any repairs or replacements, you can let us know, and someone from our team will be there to take care of them. You can schedule a repair for your product by emailing us at support@room.com. Read more about our warranty here.

It’s simple, and takes just a few quick steps. First, in your shopping cart or checkout flow, select ‘Pay Monthly’ and provide your company legal name, contact information, and address, along with any additional requested information required to approve your application. Simply follow the outlined steps to the end, and the application will be automatically submitted to our financing team.

You will receive an e-mail notification on your approval status the next business day, and the ROOM team will follow up with your order shortly after. Once everything is approved, you will receive an invoice with detailed payment information.

Please note that ROOM Financing is currently only available for U.S. customers.

We currently cannot support financing for sales to a non-business entity. When submitting your application, you’ll be requested to provide your full company legal name, including ‘Inc.’ or ‘LLC’, along with an associated business address, so we can move forward seamlessly with the financing process.

Unlike personal credit scores, business credit is public information and viewings will not affect your ability to leverage any other financial vehicle. In other words, your ROOM financing application will not affect your credit score in any way, unless we ask you to provide further personal credit information to approve your application.

Unfortunately, we’re unable to support shipping and delivery costs with financing at this time. Shipping, delivery, tax, and handling fees, are due upfront before we deliver your unit.

If you qualify for any discounts, you must choose between financing or promotional discounts. We’re unable to offer both for the same order. Please reach out to sales@room.com with any additional questions related to pricing or discounts.

Our modular office products are only available for purchase and not currently available to rent. If you’re looking for a more cost-effective option, you might look to our monthly financing program with a low monthly fee for a 36 month term.