Frequently Asked Questions | ROOM – ROOM United Kingdom
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Frequently Asked Questions
Frequently Asked Questions
The Booth
https://room.com/pages/faq-soundproof-phone-booth Soundproof Phone Booth FAQ | ROOM We answer frequently asked questions about ROOM One. Find out details about our soundproof phone booth, from power requirements to WiFi compatibility.
Where can I see your office phone booth?

Seeing our soundproof booth in person is the best way to get to know the product. Currently, we have showrooms in New York and San Francisco, and you’re welcome to visit either location to test out the soundproofing yourself. Simply click here and select the time that works best for your schedule. One of our team members will be there to give you a personal tour of our soundproof phone booths and to answer any questions you may have. We're re-opening our showroom in Berlin in early 2019. 

If you’re not able to visit any of our showrooms, you can schedule a live virtual demo by clicking on the same link above. We’ll walk you through the key product features and do a quick sound test, so you can decide whether ROOM is the right solution for your team. If you have any follow-up questions after the demo, you can reach out to us anytime by sending us an email at support@room.com or giving us a call at (646) 791-3726.

https://room.com/pages/faq-soundproof-phone-booth-view-our-phonebooths Where Can I See Your Office Phone Booth? Visit one of our office phone booth showrooms to meet with our team and try the ROOM for yourself. Find a showroom in your area and schedule your visit today. https://room.com/faq/soundproofing-quality;https://room.com/faq/international-shipping
Just how soundproof is your soundproof phone booth?

Our portable soundproof room reduces noise from the inside of the unit by 29 decibels on the NIC scale.

What does that mean for those of us who aren't acoustical engineers? Simply put, our soundproof phone booths are designed to create an ideal environment for phone and video calls while protecting the privacy of the user. Users inside the soundproof phone booth will hear muffled sounds from the outside, and this is because we’ve found that ambient noise provides the best experience for the user. Coworkers outside the booth will not be able to hear the conversation taking place inside.

https://room.com/pages/faq-soundproof-phone-booth-soundproofing-quality Just How Soundproof Is Your Soundproof Phone Booth? | ROOM Our booth uses soundproofing materials made out of recycled plastic bottles to create a personal space in the open office. Learn more about soundproofing here. https://room.com/faq/ventilation;https://room.com/faq/power-connection
Do your office phone booths have ethernet ports and phone jacks?

Yes, the Connected booth has an ethernet port that’s also compatible with phone cords. This RJ45 plug allows you to simply plug and play wired data connections inside your booth without sacrificing soundproofing performance.  

https://room.com/pages/faq-soundproof-phone-booth-phone-ethernet-ports Do Your Office Phone Booths Have Ethernet Ports & Phone Jacks? Yes, our office phone booth has a built-in ethernet port that also works as a phone jack. Learn more about our booth here. https://room.com/faq/wifi-compatibility;https://room.com/faq/power-connection
How does the phone booth connect to power?

The ROOM office phone booth easily connects to a standard electrical outlet. The booth’s power cord is 4 feet long with a standard 3-prong, 120 volt plug. You can plug in our phone booth to either a power bank or an extension cord if necessary. For all additional inquiries about connecting our office phone booth to a power source, do not hesitate to reach out at (646) 791-3726. We’d be more than happy to field all questions, help troubleshoot, and provide detailed instructions on how to connect your booth to the appropriate power source.

https://room.com/pages/faq-soundproof-phone-booth-power-connection How Does the Phone Booth Connect to Power? | ROOM Connecting our ROOM plug-in phone booth to a safe power source is very simple. See everything you need to know about its power requirements here. https://room.com/faq/power-cord;https://room.com/faq/power-consumption
Does WiFi work in the office phone booth?

Our soundproof phone booth is Wifi-compatible, so as long as you have WiFi installed in your workplace, the booth will work well for you. The office phone booth will not have any impact on your signal—the quality that you experience inside the booth will be the exact same as the quality you experience outside the booth. Should you run into any complications related to WiFi with your ROOM office phone booth, do not hesitate to contact us by phone at (646) 791-3726 or email us at support@room.com. An experienced team member will be happy to help answer any questions and provide technical support.

https://room.com/pages/faq-soundproof-phone-booth-wifi-compatibility Does WiFi Work in the Office Phone Booth? | ROOM Yes, the ROOM office phone booth is designed to work with WiFi and cell phones and will not affect your signal. https://room.com/faq/phone-ethernet-ports;https://room.com/faq/soundproofing-quality
How long is the office phone booth’s power cord?

The ROOM private office phone booth connects to a standard electrical outlet. The power cord is 4 feet long with a standard 3-prong, 120 volt plug. Plugging in the office phone booth will allow you to activate the built-in ventilation fan, LED lighting, and the internal power outlet. Should you run into any electrical difficulties with your private office phone booth, contact our team at (646) 791-3726 or by email at support@room.com. Our team will be more than happy to help.

https://room.com/pages/faq-soundproof-phone-booth-power-cord How Long Is the Office Phone Booth’s Power Cord? | ROOM Connecting our ROOM office phone booth to a power source is simple. See everything you need to know about the booth's power requirements here. https://room.com/faq/power-connection;https://room.com/faq/power-consumption
How much power does your office phone booth use?

The ROOM office phone booth has a total of three electrical components: an LED light, an exhaust fan, and a power outlet. The LED light draws 1 amp at 12 volts and the ventilation fan draws 0.32 amps at 12 volts. There will be additional usage for any electrical device that is plugged into the outlet inside the office phone booth. For any additional inquiries or troubleshooting regarding the electrical features of the ROOM phone booth, please don’t hesitate to get in touch with us by phone at (646) 791-3726 or by email at support@room.com.

https://room.com/pages/faq-soundproof-phone-booth-power-consumption How Much Power Does Your Office Phone Booth Use? | ROOM Our phone booth is a personal space for the open office, designed to help boost productivity. Learn more about the power consumption of our booth here. https://room.com/faq/power-connection;https://room.com/faq/power-cord
Is the booth ventilated?

Absolutely! Whether you’re jumping on a quick call or on an hour-long video conference, it’s important to us that you feel cool, calm, and collected in our phone booth. We've developed a ventilation system that constantly circulates fresh air within our phone booth when it’s turned on. Each booth comes equipped with two ultra-quiet fans located in the roof and discreet airflow inlets in the floor. In order to optimize airflow, we recommend adjusting the feet of the booth so that the unit is raised about one and a half inches off the ground.

https://room.com/pages/faq-soundproof-phone-booth-ventilation Is the Soundproof Office Booth Ventilated? | ROOM Our office phone booth has two fans and discreet airflow inlets that circulate fresh air throughout the booth. Learn more about ventilation here. https://room.com/faq/soundproofing-quality;https://room.com/faq/portability
Does the office phone booth come with a chair?

Our office phone booth has a built-in table to make sure you have everything you need to be productive during your work session. The soundproof phone booth does not include the stool that is featured in the photos. Any standard bar height stool, about 30 inches in height, will work beautifully. If you like the one you see featured on our site, you can find it for purchase <a href="https://www.danishdesignstore.com/products/legald-form-barstool-wood-legs-bar-stools-normann-copenhagen" target="_blank" >here</a>. For further information on products and furniture that are compatible with our office phone booth, please reach out to our customer service team by phone at (646) 791-3726 or via email at support@room.com.

https://room.com/pages/faq-soundproof-phone-booth-phone-booth-chair Does the Office Phone Booth Come with a Chair? | ROOM Our phone booth has a built-in table to make sure you have everything you need during your work session. Learn more about which stool we recommend here. https://room.com/faq/phone-ethernet-ports;https://room.com/faq/two-person-booths
Are the soundproof phone booths portable?

Yes, you can move our soundproof phone booth around the office. Our product is designed to be portable and flexible to meet the changing needs of the modern workplace. Depending on the type of move you’re planning, we recommend several different solutions.

If you plan on moving the soundproof phone booth around the same floor in your office and have a hard surface such as wood or concrete, we recommend applying floor casters when you assemble the booth. These casters can be easily applied underneath the feet of our phone booth, which makes it very easy to slide the booth across the floor. If you’ve already assembled the booth and are looking to move the booth just a little, use furniture pads to gently move the booth across the floor. This will prevent you from scratching the floor.

If you’re moving between floors or buildings, we recommend disassembly. Disassembly takes around 20 minutes and involves following the same steps as our assembly manual. Once disassembled, we recommend using moving blankets or putting the unit back in its original packaging to protect the pieces during the move.

https://room.com/pages/faq-soundproof-phone-booth-portability Are the Soundproof Phone Booths Portable? | ROOM Our soundproof phone booth is easy to move around the office or into your next one. Find out all you need to know about moving the booth here. https://room.com/faq/ventilation;https://room.com/faq/assembly-time
Do you make two-person office phone booths?

While there has been interest in a two-person office phone booth, it is not something we currently offer. Right now, we’re focused on doing one thing and doing it well, which is to provide the perfect personal space for one person. We’re planning on launching additional products in the near future, and you can get the latest updates from us by subscribing to our newsletter at the bottom of this page. If you are looking for a two-person office phone booth, another type of privacy pod, or anything else, we would love to hear from you and learn more. Please email us at support@room.com to share your thoughts.

https://room.com/pages/faq-soundproof-phone-booth-two-person-booths Do You Make Two-Person Office Phone Booths? | ROOM At this time, we do not manufacture two-person office phone booths. Learn more about why and about how to stay updated on new products here. https://room.com/faq/phone-booth-chair;https://room.com/faq/risk-free-trial
Do you offer ADA compliant office phone booths?

The short answer is no. We do not currently offer ADA compliant office phone booths. The reason for this is that even though we'd love to provide an ADA compliant solution, spaces need to be at least 60 inches wide for wheelchairs to make a 180 degree turn inside them. If a phone booth were to be 60 inches wide, sprinklers would be required, and the booth will no longer be easy to install or to move into a new office. If you’re looking to build an ADA compliant soundproof phone booth, our recommendation is to do a custom buildout.

https://room.com/pages/faq-soundproof-phone-booth-ada-compliance Do You Offer ADA Compliant Office Phone Booths? | ROOM We do not offer standard models that are ADA compliant. Find out why and learn more about requirements for ADA compliant office phone booths here. https://room.com/faq/white-glove-service;https://room.com/faq/risk-free-trial
What is the difference between the Standard and Connected office phone booths?

The Connected booth has a built-in ethernet port that is compatible with phone cords, so you can install a landline inside the booth. The feature is available as an add-on for $200. The Standard booth is designed for those who work on WiFi and rely on mobile phones for conference calls. Both Standard and Connected booths ship flat in four boxes and assemble in less than an hour.

https://room.com/pages/faq-difference-between-standard-and-connected-office-phone-booths Compare Standard and Connected Office Phone Booths | ROOM Explore the differences between the Standard and Connected office phone booth and determine which booth is right for you. Free shipping and returns. https://room.com/faq/soundproof-phone-booth-soundproofing-quality;https://room.com/faq/soundproof-phone-booth-ventilation
Does the soundproof phone booth come with a phone pre-installed?

Our phone booth does not come with a built-in phone, but the signal inside the booth is just as strong as the signal available at your office. You can easily use your mobile phone for calls inside the booth. If you’re looking to install a landline inside the booth, we recommend the Connected booth which includes an ethernet port.

https://room.com/pages/faq-soundproof-phone-booth-phone-installed Does the Office Phone Booth Have a Phone Pre-Installed? | ROOM Our office phone booth comes with a built-in phone jack and ethernet port to make room for better conversations. Learn more about our office phone booth here. https://room.com/faq/soundproof-phone-booth-phone-ethernet-ports;https://room.com/faq/soundproof-phone-booth-power-consumption
How big is the desk?

The built-in desk is 32” wide, giving you plenty of room to fit everything you need for a productive work session. The desk features a top groove designed to hold your mobile phone or iPad upright, so you can stay hands-free.

https://room.com/pages/faq-desk-size How Big Is the Desk Inside the Office Phone Booth? | ROOM The desk inside the office phone booth is 32” wide, so you have plenty of room to fit all essentials needed for a productive work session. https://room.com/faq/soundproof-phone-booth-phone-booth-chair;https://room.com/faq/soundproof-phone-booth-wifi-compatibility
Is there a power outlet inside the office phone booth?

Yes. Both the Standard and Connected office phone booths have two power outlets, 120V, located near the desk, so you can charge your laptop and phone while you work.

https://room.com/pages/faq-power-outlet-inside-office-phone-booth Is There a Power Outlet Inside the Office Phone Booth? | ROOM The ROOM soundproof office phone booth has two power outlets located inside the booth, so you can stay powered up for every charged work session. https://room.com/faq/soundproof-phone-booth-power-connection;https://room.com/faq/soundproof-phone-booth-power-consumption
How does the motion sensor work?

Both the Standard and the Connected booths come with a built-in motion sensor that helps you stay energy efficient. When you walk into the booth, the sensor automatically turns on both the overhead LED light and the ventilation fans creating a comfortable, cool environment. After 30 minutes of no detected motion, the sensor will automatically turn off the light and fans preventing the booth from using more energy than needed. The sensor also comes with a manual override.

https://room.com/pages/faq-motion-sensor How Does the Motion Sensor Work? | ROOM The motion sensor controls the LED light and the ventilation fans to help you save energy. Learn more about the sensor here. https://room.com/faq/soundproof-phone-booth-wifi-compatibility;https://room.com/faq/soundproof-phone-booth-ventilation
Does the office phone booth have a USB port?

Our soundproof phone booth does not come with a USB port. However, it has two standard 120V outlets inside the booth, so you can stay charged.

https://room.com/pages/faq-usb-port Does the Office Phone Booth Have a USB Port? | ROOM Explore available options to keep you charged while using a ROOM soundproof office phone booth. https://room.com/faq/soundproof-phone-booth-phone-installed;https://room.com/faq/power-outlet-inside-office-phone-booth
Delivery
https://room.com/pages/faq-delivery Delivery FAQ | ROOM Our soundproof phone booth is flat-packed for easy shipping and delivery. See frequently asked questions about our office phone booth delivery here.
Do you offer international shipping?

As we grow, we’re committed to making our office phone booths accessible to more work places around the world. Aside from the U.S., we are currently shipping office phone booths to Canada—Quebec, Ontario, and British Columbia, to be more specific—with more provinces to come. We’ll also be shipping soundproof rooms to select EU countries in early 2019. For the latest shipping updates, we suggest that you sign up for our newsletter at the bottom of this page. If you’re outside of North America but interested in working together on a project or learning more about our product in general, please send us an email at support@room.com. We’d be happy to chat.

https://room.com/pages/faq-delivery-international-shipping Do You Offer International Shipping? | ROOM As we grow, we’re committed to making more room around the world. Learn more about shipping options for our office phone booth and subscribe here for the latest updates. https://room.com/faq/boxes;https://room.com/faq/request-a-coi
How do I track my order?

Once you’ve ordered our office phone booth, we’ll send you a confirmation email with the estimated delivery window. After that, we’ll be sending you regular updates on its shipping status via email to let you know when your office phone booth is being prepared and when it has shipped from our factory in Portugal. You can check on the status of your order by reaching out to us at support@room.com or giving us a call at (646) 791-3726. If you need to make any changes to the delivery date, please let us know as soon as possible.

https://room.com/pages/faq-delivery-order-tracking How Do I Track My Order? | ROOM We’ll provide regular email updates to let you know the status of your order. Find out other ways you can track your order with ROOM here. https://room.com/faq/international-shipping;https://room.com/faq/white-glove-service
How many boxes will my soundproof phone booth arrive in?

Each ROOM soundproof phone booth is packaged in four heavy-duty cardboard boxes. Box 1 contains the floor, roof, and hardware kit. Box 2 contains the left wall and table. Box 3 contains the right wall and door. Box 4 contains the back wall. The dimensions of each box are as follows:

Box 1: 42.7” x 42.7” x 8.0” (94.8 lb)

Box 2: 89.6” x 43.1” x 4.4” (122.4 lb)

Box 3: 89.6” x 43.1” x 4.4” (124.6 lb)

Box 4: 89.6” x 43.1” x 3.1” (84.9 lb).

For more information regarding the shipping and delivery of our soundproof phone booths, please feel free to give us a call at (646) 791-3726.

https://room.com/pages/faq-delivery-boxes How Many Boxes Will My Soundproof Phone Booth Arrive In? Our soundproof phone booth for the office is flat-packed in four boxes. Learn more about how it’s packaged and shipped here. https://room.com/faq/request-a-coi;https://room.com/faq/international-shipping
What if my building needs a COI?

Many office buildings require Certificates of Insurance (COIs) for all freight deliveries. ROOM’s delivery and assembly partners are able to provide a COI for your soundproof phone booth when needed. Once you have placed an order, we'll be in touch to gather any delivery instructions and COI requirements you might have. We’ll then make sure our partner’s COI is approved by your building before we make the delivery. If you have questions about the COI process or need to update your COI requirements, please give us a call at (646) 791-3726 or email us at support@room.com. If you're not sure whether your building will require a COI, we recommend that you reach out to your property manager.

https://room.com/pages/faq-delivery-request-a-coi What If I Need a COI for My Soundproof Phone Booth? | ROOM Your office building may require a Certificate of Insurance (COI) for your soundproof phone booth. Don't worry, ROOM can provide it. Learn more here. https://room.com/faq/boxes;https://room.com/faq/white-glove-service
Assembly
https://room.com/pages/faq-assembly Assembly FAQ | ROOM Our soundproof phone booth is designed for easy assembly, so any two people can put it together in 30 minutes. See frequently asked questions about assembly here.
How do I build the booth?

We provide detailed assembly instructions, so you can assemble the booth on your own in 30 minutes. All you need are a hex key, a Phillips-head screwdriver, and a friend. If you decide to assemble the soundproof phone booth on your own, please reference our assembly manual here, where you’ll also find a components list and helpful care instructions. For safety purposes, never assemble our soundproof phone booth without a partner. If you’d rather have us assemble the booth for you, please select the ‘Include Assembly’ option at checkout. You can also add assembly after placing your order. Just give us a call at (646) 791-3726 or email us at support@room.com.

https://room.com/pages/faq-assembly-booth-assembly How do I build the booth? | ROOM The ROOM soundproof phone booth is designed for easy assembly, even if you aren't handy. Learn how easy it is here. https://room.com/faq/white-glove-service;https://room.com/faq/assembly-time
How does white glove delivery and assembly work?

Our phone booth is designed for easy assembly, but we can make it even easier by assembling it for you. If you choose the assembly option at checkout, our expert technicians will assemble your ROOMs upon delivery and remove all packaging and debris when they're done. Depending on which city you're located in, we may send a separate crew for delivery and assembly. Feel free to contact us (646) 791-3726 or support@room.com for more info about our services in your area. Assembly is available for £300 per ROOM. It can be purchased at checkout or added to any order prior to delivery by contacting our support team. If you prefer assembly outside of business hours, we can certainly accommodate that. Just give us a heads up.

https://room.com/pages/faq-assembly-white-glove-service How Does White Glove Delivery and Assembly Work? | ROOM Our soundproof phone booth is easy to assemble, but assembly is even easier with our white glove delivery and assembly service. Learn more here. https://room.com/faq/assembly-time;https://room.com/faq/boxes
How long will assembly take?

We’re here to make your life easier. Once you unbox your ROOM, the assembly time will typically be under an hour. You’ll find the assembly process to be intuitive, but you’ll have the assembly manual here to refer to when you need it. The only tools required for assembly are a hex key and a Phillips-head screwdriver. Assembly works best with two people, one person to hold the parts in place and another to screw in the pieces. If you have any questions during or after assembly, you can contact us at support@room.com or call us at (646) 791-3726. We’d be happy to help troubleshoot or answer any questions that you may have.

https://room.com/pages/faq-assembly-time How Long Will It Take To Assemble the Booth? Prefer to assemble the phone booth yourself? We're here to make it easy for you. Find out how long assembly takes and learn more about assembly here. https://room.com/faq/white-glove-service;https://room.com/faq/booth-assembly
Legal
https://room.com/pages/faq-legal Legal FAQ | ROOM We offer a 2-year warranty and a 100 day risk-free trial. Learn more about our policy here and see frequently asked questions about our soundproof phone booth.
Do you offer a warranty on the booth?

We offer a 2-year warranty on every soundproof phone booth you purchase. You can find more details on our warranty page here. In short, we cover the full cost of repairs or replacements needed due to manufacturing defects. The warranty on the soundproof phone booth is valid from the date of purchase, and it does not apply to booths that have been stored, used, or assembled incorrectly. If you’re experiencing any issues with the booth or have additional questions about our soundproof phone booth warranty, please reach out to us at support@room.com or give us a call at (646) 791-3726, and we promise to do our best to find a solution as soon as possible.

https://room.com/pages/faq-legal-booth-warranty Do You Offer A Warranty on the Booth? | ROOM We offer a 2-year warranty on every soundproof phone booth you purchase. Learn more about our warranty here. https://room.com/faq/risk-free-trial;https://room.com/faq/repairs
What if my booth needs a repair?

We offer a 2-year warranty on every unit, and we cover the full cost of office phone booth repairs or replacements needed due to manufacturing defects. As a company, providing the best customer experience is at the heart of what we do. Our office phone booths are built to last, but if you need any repairs or replacements, you can let us know, and someone from our team will be there to take care of them. You can schedule a repair for your soundproof phone booth by emailing us at support@room.com or calling us at (646) 791-3726. Read more about our warranty here.

https://room.com/pages/faq-legal-repairs What If My Booth Needs A Repair? | ROOM At ROOM, we’re committed to providing the best customer experience. Find out how you can schedule office phone booth repair and learn about our warranty here. https://room.com/faq/risk-free-trial;https://room.com/faq/warranty
How does the 100 day risk-free trial work?

Step inside our office phone booth to organize your thoughts, hop on a call, or experience a moment of peace in the open office. You can enjoy a risk-free trial and try our booth for 100 days to see what more room feels like, and it’s on us. Here’s how it works: If you decide within the first 100 days of receiving the booth that it’s not the right fit for you, all you have to do is let us know. We’ll process the refund and take care of disassembly and return shipping as well. Please note that the 100 day risk-free trial applies only to your first phone booth. That said, every booth comes with a 2-year warranty, and we’re dedicated to making sure that your booth stays in excellent shape all throughout use. You can read more about our warranty policy here. For more questions on the risk-free trial, contact us at (646) 791-3726.

https://room.com/pages/faq-legal-risk-free-trial How Does the 100 Day Phone Booth Risk-Free Trial Work? | ROOM We offer a 100 day risk-free trial, so you can see the difference our soundproof phone booth makes. If you're not satisfied with the booth, return it for a full refund. https://room.com/faq/repairs;https://room.com/faq/warranty
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