Update on COVID-19

To our ROOM

As we continue to navigate these challenging times, we wanted to provide an update on the actions that ROOM is taking within the current climate of COVID-19 to keep our customers, teams and partners around the world healthy and safe.

One of the most effective mitigation techniques recommended by the Centers for Disease Control and Prevention (CDC) is social distancing. With that in mind, we have closed our in-person showrooms in New York, San Francisco, Los Angeles, London and Paris for the time being, and our global team will be working remotely until further notice. We are still open for business and are taking orders online, and remain available for support and customer service inquiries.

We are taking every precaution when it comes to the safe manufacture and delivery of our product, and are working diligently to keep scheduled deliveries on-time to the best of our ability.

  • We are following all country, national, state and local directives, and will continue to provide updates on scheduled deliveries as situations change and more knowledge is obtained.
  • Our manufacturing teams are regularly deep cleaning high-touch areas with disinfectant recommended by the CDC, while our delivery partners are taking substantive measures to ensure ROOM products are delivered safely to all customers. Effective immediately, all delivery partners will be held to strict protocol surrounding enhanced sanitization, social distancing, and hygienic attire.
  • To ensure that your ROOM booth is properly cleaned, please adhere to our safe cleaning tips

As always, you can connect with us directly at support@room.com for questions on order status or service inquiries. If you are in need of rescheduling a confirmed delivery, we would be more than happy to work with you to coordinate a new delivery date.

Our number one priority and the foundation of our brand’s mission has always been to make more room for people and inspire a better way of working. We remain true to that mission during these uncertain times and will continue to share usable content for the new workplace normal on Out of Office and @madebyroom. We remain persistent in building solutions for the future of the workspace so your workforce, and your workplace, is set to accommodate business as usual once we get through these trying times, together.

We’ll continue to monitor developments and provide new information as we receive. For more on COVID-19, we encourage you to seek information from reliable sources, such as the CDC and your local public health departments. On behalf of the entire ROOM family, thank you for your continued support.

Brian Chen
Co-Founder & CEO, ROOM

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